Question 1

Can we keep our current ERP or accounting software?

Accepted Answer

EMteja's integration options include SAP, Oracle, Microsoft Dynamics, Odoo, Zoho Books, QuickBooks and Tally. Depending on your plan and system, you can use supported connectors, APIs or file imports. We review your software version, available data and transaction requirements before agreeing the connection and mapping approach.

Question 2

What makes an e-invoice different from an emailed PDF?

Accepted Answer

An e-invoice contains structured data that business systems can exchange and process electronically, with the required tax information reported to the FTA. A PDF, image or scanned invoice alone is not a structured e-invoice. A readable PDF can accompany the transaction, but it does not replace the required structured document.

Question 3

How do I choose an EMteja pricing plan?

Accepted Answer

Starter, Professional and Enterprise serve different transaction volumes, team sizes and integration needs. Starter covers portal access and file-based invoicing; Professional adds integration and multi-entity capabilities; Enterprise supports more tailored requirements. Compare the Pricing page, then contact our team to confirm allowances, additional volume, onboarding and support for your business.

Question 4

How much preparation time should we allow?

Accepted Answer

The schedule depends on your entities, source-data quality, invoice scenarios and connection method. We assess these before proposing a rollout plan. Allow time for mapping, testing, finance-team training and exception handling, as well as technical setup. A successful demonstration should be followed by tests using your own invoices and credit notes before launch.

Question 5

How does Peppol fit into the UAE exchange model?

Accepted Answer

Peppol provides common specifications and a network for exchanging structured documents through service providers. In the UAE's decentralised continuous transaction control and exchange model, supplier and buyer providers handle the business-document exchange alongside tax reporting to the FTA. Network delivery, reporting progress and commercial approval are separate outcomes and should be tracked separately.

Question 6

Which mandatory implementation date applies to our organisation?

Accepted Answer

For persons within scope, implementation is scheduled for 1 January 2027 where revenue is AED 50 million or more, 1 July 2027 where revenue is below AED 50 million, and 1 October 2027 for government entities. Provider appointment has earlier deadlines. Confirm your revenue assessment, transactions and any applicable exclusions against the current MoF decisions.

Question 7

What should we check about invoice data security?

Accepted Answer

EMteja's published security controls include encryption in transit and at rest, access controls and document audit trails. During evaluation, ask our team to confirm the controls, hosting arrangements, retention, recovery procedures and user permissions that apply to your service. Review the supporting documentation and agreed responsibilities before onboarding.

Question 8

What work does an Accredited Service Provider handle?

Accepted Answer

An ASP is a provider accredited under the UAE framework to support electronic invoicing services. The service covers relevant validation, invoice exchange and tax-data reporting processes for businesses using it. Clarify who manages source-data corrections, incoming documents, failed transactions and reporting follow-up; appointing a provider does not remove the business's responsibility for its records and obligations.

Question 9

Which invoice files can we submit to EMteja?

Accepted Answer

The UAE service uses PINT-AE structured invoices and credit notes. Starter includes manual entry, ready-made PINT-AE / UBL XML uploads and bulk Excel, CSV or accounting exports for mapping and conversion. Professional adds REST API, SFTP and standard ERP connector options. Confirm the specification version and any special document scenarios with our team before implementation.

Question 10

What do TDD and MLS tell us about a transaction?

Accepted Answer

A Tax Data Document (TDD) carries information used to report an issued or received invoice to the FTA. Message Level Status (MLS) communicates a message-processing or delivery outcome within the relevant flow. Keep business-document and tax-reporting responses distinct: a positive technical status does not by itself establish buyer approval, correct tax treatment or payment.

Question 11

Does being in a free zone exempt a company from e-invoicing?

Accepted Answer

Free-zone status alone does not establish an exemption. Assess the entity's business activities, transactions and applicable exclusions under the UAE framework, then identify its implementation phase. Do not determine scope solely from location or VAT registration status. Ask your tax adviser to confirm the position for your legal entity.

Question 12

What assistance is available after we start using EMteja?

Accepted Answer

Support depends on your plan. Starter includes standard email support and one onboarding training session. Professional adds priority support, an SLA and periodic training. Enterprise includes a dedicated account manager, a tailored SLA and comprehensive training. Contact support@infocustechnologiesllcfz.com to confirm service hours, escalation routes and the support terms included in your agreement.

Question 13

Which insurance categories are relevant to e-invoicing services?

Accepted Answer

Professional indemnity, cyber fraud and crime insurance address different service risks. Actual protection depends on the policy's insured entity, terms, limits and exclusions. For EMteja insurance enquiries and the relevant policy documentation, contact support@infocustechnologiesllcfz.com.

Question 14

How can we check a provider's accreditation and credentials?

Accepted Answer

Check the provider's current legal name and status against the official Ministry of Finance register. Match any accreditation number and supporting documents to the entity you will contract with. EMteja is a product of Infocus Technologies L.L.C-FZ, accredited by the UAE Ministry of Finance under Accreditation No. 154195 (granted 1 October 2026, valid until 1 October 2028). For EMteja's current credentials and onboarding information, contact support@infocustechnologiesllcfz.com and request the documents relevant to your review.

Question 15

Can EMteja support invoices exchanged with overseas partners?

Accepted Answer

Cross-border e-invoicing is available through the supported service and connection options. The right approach depends on the destination, trading partner, document profile and any local reporting requirements. Discuss your countries and transaction types with our team; a Peppol connection alone does not establish compliance with every country's tax rules.

Question 16

When must we appoint a provider, rather than go live?

Accepted Answer

The ASP appointment deadline is 30 October 2026 for in-scope persons with revenue of AED 50 million or more. For those below AED 50 million and for government entities, it is 31 March 2027. Appointment and mandatory implementation are separate milestones, so plan integration and testing around both dates.

Question 17

Can a business test the system before its mandatory phase?

Accepted Answer

The pilot and voluntary implementation started on 1 July 2026. Pilot participation is subject to the prescribed selection and written agreement; it should not be assumed to be automatic for every business. Confirm the available participation route with the relevant authority and provider, and use preparation time to test data, exchange, reporting and operational procedures.

Question 18

How do business and government transactions differ?

Accepted Answer

B2B refers to a transaction between businesses, while B2G involves a business and a government entity. Both categories are addressed by the UAE framework, subject to its scope and exclusions. Confirm the recipient's identifiers, references and procurement procedures. A government's own rollout date should not be treated as a blanket postponement of a supplier's obligations.

Question 19

What can happen if e-invoicing obligations are missed?

Accepted Answer

Cabinet Decision 106 of 2025 specifies AED 5,000 for each month or part of a month of covered implementation or appointment delay; AED 100 per overdue invoice or credit note, with separate AED 5,000 monthly caps; and AED 1,000 for each day or part of a day of specified notification delay. These notification duties concern system failures reported to the FTA and changes to FTA-registered data reported to the ASP. Check the decision and your applicable deadlines before assessing a particular case.

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